We all have faced conflict at some point in our lives: some enjoy it and are rooting for a fight, while others will avoid conflict and difficult conversations if it’s the last thing they do. Both approaches can be highly emotionally charged, and neither is productive.
This workshop focuses on identifying, honing, and using emotional skills to better handle difficult conversations. We will review the many ways that the inappropriate use of emotions hijack communications and lead to conflict. We will also provide strategies to promote productive outcomes by enhancing emotional awareness, empathy, strategic communication using positive language, and a coach approach.
Style: The session will be led by an instructor and includes interactive exercises for participants.
Length: Delivered online or in-person, 3 hours.
Recommended audience: This program is intended for teams that want to enhance skills for difficult conversations using perspective, empathy and a coach approach.
Pricing: Contact us to discuss your needs.
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